Refund Policy

Thank you for choosing It's Giving Hair Care for your hair care needs!

We strive to provide high-quality products that meet your expectations. In the event that you are not completely satisfied with your purchase, we have outlined our refund policy below to ensure a fair and transparent process.

Returns and Refunds:

  1. Eligibility: To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as received.
  2. Time Frame: You may initiate a return within 30 days from the date of purchase. After this period, unfortunately, we cannot offer you a refund or exchange.
  3. Return Authorization: Before returning any product, please contact our customer service team at support@shopitsgiving.com to obtain a Return Authorization (RA) number. Products returned without an RA number will not be accepted.
  4. Return Shipping: The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that we receive your return.
  5. Refund Processing: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  6. Non-Refundable Items: Unfortunately, we cannot offer refunds on used or opened products.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately at support@shopitsgiving.com. We will work with you to arrange a return and replacement at no additional cost.

Cancellations:

Orders cannot be canceled once they have been processed. Please review your order carefully before completing your purchase.

Policy Updates:

It's Giving Hair Care reserves the right to update this refund policy at any time. Customers will be notified of any changes on our website.

By making a purchase with It's Giving Hair Care, you agree to and accept the terms of this refund policy.

If you have any questions or concerns, please contact our customer service team at support@shopitsgiving.com.

Thank you for choosing It's Giving Hair Care for your hair care needs. We appreciate your business!